PropFirmPro Help
Center
Popular questions?
Here are the answers to the most frequently asked questions.
How to contact support?
The fastest way to contact support is my reaching our discord Here. If you would like to get email support, contact us at support@propfirmpro.com
How to Get a Challenge?
To participate in a challenge, you must be located in one of the allowed countries. We serve every country except the following due to legal restrictions: North Korea, Iran, Syria, Cuba, Sudan, Libya, Somalia, Russia, Belarus, and Crimea (Region of Ukraine). These countries face various U.S. sanctions and restrictions, prohibiting most business activities, including prop firm challenges.
If you are not from anyone of these countries simply visit our home page and click "Buy an Challenge".
Support center operating hours?
You can reach out to us 24/7 to our support email. Our Office hours are 9am-5pm EST.
What Happens After I Pass My PropFirmPro Challenge?
Once you successfully meet all the trading objectives in your PropFirmPro Challenge, you’ll see a confirmation notification in your Account Analytics, marking your completion. At this point, no further trading is required on your part as your objectives are officially met. We’ll automatically be notified of your success and will begin evaluating your trading performance.
Within 1-2 business days, you’ll receive your login credentials for the Verification Stage, moving you closer to becoming a PropFirmPro trader.
How Large Can My PropFirmPro Trading Account Be?
As a PropFirmPro Trader, you’ll begin with the same balance you were evaluated on during your challenge. For instance, if you traded with a $200,000 balance during your challenge, you will receive access to a simulated $200,000 balance once you’re approved.
It's important to note that all accounts are demo accounts with virtual funds, ensuring a risk-free environment to practice and refine your trading strategy. Once your account is activated, you’ll retain up to 95% of the profits generated from your trades.If you wish to scale your trading potential, you can apply for additional challenges. PropFirmPro allows you to manage up to $400,000 in total across multiple accounts or strategies.
You could opt for two $200,000 accounts, four $100,000 accounts, or any combination. However, please ensure your strategies differ across these accounts, as we reserve the right to suspend accounts if the same strategy is used across multiple accounts that exceed the $400,000 allocation.For traders who choose an aggressive risk setup, the maximum capital allocation is limited to $200,000 due to higher risk parameters.
In addition, consistent profitability could qualify you for additional capital under PropFirmPro’s Scaling Plan, enabling further growth and opportunities in your trading journey.
How Soon Will I Get My Challenge After Payment?
Once your payment is successfully processed, you'll receive immediate access to your challenge. If you do not receive access within 24 hours, we ensure quick and efficient account setups so you can start trading with no delays.
Here’s what happens after payment:
1. Payment Confirmation: Upon payment, you'll receive a confirmation email with your account details.
2. Account Setup: Our system processes your information and sets up your challenge account and seen on your dashboard under "My Challenges".
3. Access Granted: You’ll receive your login credentials and can start your challenge right away.
If you haven’t received your challenge within 24 hours, please check your spam or junk folder. If it’s still missing, reach out to our support team for assistance. We’re here to make sure you get started smoothly!
How do I get started with PropFirmPro?
To get started with PropFirmPro, simply sign up, choose your desired challenge model (evaluation), and make the necessary payment either buy direct purchase via Debit or Credit or Purchase PFP Credits Via Crypto with our 3rd party crypto processor. Once your payment is processed, you’ll be given immediate access to your challenge account and can begin trading.
What payment methods are accepted?
We accept a variety of payment methods including credit/debit cards, bank transfers, and cryptocurrencies. Select your preferred payment method during the checkout process.
Win $100,000 BTC Giveaway FAQ - Join PropFirmPro
What makes PropFirmPro’s $100,000 BTC Giveaway unique?
PropFirmPro is the only prop firm in the industry giving back to all traders—whether you’ve tried and failed or passed and become a Pro. Our $100K BTC Giveaway is a one-of-a-kind chance to win $100,000 in Bitcoin, open to everyone who participates, celebrating our community’s dedication.
How can I enter the $100,000 BTC Giveaway?
Simply guess what price Bitcoin will be on our anniversary launch day, May 8, 2026, when purchasing a $100K challenge account. At checkout, every $100K challenge purchased allows you to submit your guess 10 times as a bonus entry. For example, when purchasing a $100K challenge, you can submit up to 10 Bitcoin price guesses in one field (e.g., “50000, 55000, 60000”). Each $100K challenge allows 10 guesses (e.g., $200K = 20 guesses). The more guesses you make, the better your odds!
How is the winner chosen?
The user with the closest guess to the actual BTC price on May 8, 2026 12:00 am EST, wins $100,000 in BTC. An AI identifies the closest guess. Ties are resolved by guessing the ETH price for May 15, 2026 12:00 am EST, live-streamed on social media.
Who can participate in the giveaway?
Anyone eligible can join—whether you’re a new trader, a seasoned pro, or just starting out. No other prop firm rewards traders like this, making PropFirmPro the ultimate platform for opportunity. See here for full rules and other methods of entry.
How to Become a PropFirmPro Trader?
To become a PropFirmPro Trader, you must pass our thorough evaluation process designed to refine your trading skills and ensure that you meet the professional standards required for success. We aim to cultivate traders who possess the mindset and strategies needed to consistently win in the markets.
Step 1: PropFirmPro Challenge
Start with a demo account featuring simulated capital, where you'll need to follow our Trading Objectives. You’ll trade with favorable conditions, including low commissions and tight spreads. Meeting all requirements in this phase will grant you access to the next stage of the evaluation.
Step 2: Verification
This phase allows you to confirm your consistency and performance over time, trading again with simulated funds. The rules here are more relaxed than the initial challenge phase, allowing for more flexibility as you demonstrate your trading prowess. For a full breakdown of the Trading Objectives, please refer to our guidelines.
Instant Pro:
By following our rules and sticking to best practices, you can skip the traditional evaluation process and earn access to Instant Pro status. Full details on the rules can be found by clicking here.After successfully passing the Verification stage, your trading results will be reviewed, and if all criteria are met, you will receive an opportunity to become a fully verified PropFirmPro Trader. This step includes providing identification documents (e.g., passport or national ID) to finalize your contract. This final step is essential to ensure compliance with our internal policies.
Important Notes:
➤ PropFirmPro does not provide services to individuals from countries listed in our restricted regions or on sanctions lists.
➤ Individuals with a criminal background related to financial crimes or terrorism, or those under 18 years of age, are also ineligible.
➤ If any of the conditions listed above are discovered after the contract is finalized, PropFirmPro reserves the right to terminate the agreement.
➤ Please note that we do not grant accounts based on prior track records; our evaluation is based entirely on your performance within our platform.
How long does it take to become a PropFirmPro Trader?
To qualify as a PropFirmPro Trader, you must complete a minimum of 3 trading days during the Evaluation Phase (these can be spread out, not necessarily consecutive).
The same applies to the Verification stage, where you’ll also need at least 3 trading days.At PropFirmPro, there are no strict deadlines to complete your evaluation. You can take as much time as needed to meet all Trading Objectives and refine your strategy.
Once you fulfill all requirements and your trades are reviewed, you can immediately move on to the next phase. In some cases, you can start using your PropFirmPro account in as little as 6 trading days.
I’ve Successfully Completed My PropFirmPro Challenge, What’s Next?
Once you’ve met all the Trading Objectives in your PropFirmPro Challenge, you’ll receive a notification in your PropFirmPro dashboard confirming your success. At this point, you no longer need to trade as your objectives are marked as complete.
Our system will automatically recognize your success and trigger the next steps.Within 1-2 business days, you’ll receive new login credentials for the Verification stage, where we’ll continue to assess your trading performance.
Whats the Capital Allocation Limits.
Traders can manage up to $400,000 in total capital across multiple accounts or strategies with PropFirmPro. For those using an aggressive risk setup, the maximum allocation is $200,000, as higher risks require more stringent controls.
How does the Evaluation & Scaling to $4M USD work?
PropFirmPro provides a flexible, structured evaluation process, allowing traders to scale their accounts based on performance. Meeting performance objectives in the challenge stage allows for progression to larger capital allocations, with an option to scale further based on consistent profitability. Click here to read more.
Account Pricing Structure:
PropFirmPro's account pricing varies based on the challenge model selected, with scalable options that allow traders to choose account sizes and strategies that best fit their trading needs. Traders are able to choose their challenge account size when they sign up and move forward based on their evaluation performance.
Whats the Profit Sharing?
PropFirmPro offers you to choose your profit split at check out and up to 95% profit retention for PropFirmPro VIP traders status program, ensuring they take home the majority of their profits after successful trading. This high retention rate is one of the key benefits of joining PropFirmPro.
How can ProfitAlgo enhance my trading with PropFirmPro?
ProfitAlgo is our advanced, AI-powered risk management tool designed to optimize your trading strategy. By integrating ProfitAlgo with PropFirmPro, you gain access to cutting-edge tools that calculate risk, provide data-backed insights, and help you make smarter trading decisions, ensuring smarter execution and increased profitability. Become a Lifetime Member of ProfitAlgo and get 25% off all challenges. Sign up here.
How can I build a trading record and connect with professional firms?
Our trading challenges offer a live market simulation, allowing you to hone your skills without risking personal capital. By consistently executing your trading plan and achieving strong results, you can build a verifiable track record that showcases your trading ability. While PropFirmPro does not provide real capital or guarantee referrals, exceptional performers can leverage their track record to seek introductions to reputable proprietary trading firms or hedge funds, based on those firms’ criteria. Your performance is key to unlocking potential opportunities. See here for more details.
Typical response time?
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Who Can Use MT5 with PropFirmPro?
MT5 (MetaTrader 5) is fully accessible to all traders, including those in the USA. At PropFirmPro, we don’t limit USA traders to only TradeLocker — you have the freedom to choose the prop firm that best suits your needs. While are happy to provide the best industry standard, whether you’re trading with MetaTrader 5, TradeLocker, or any other platform, PropFirmPro has you covered.
For a full list of supported regions and to see if our services are available in your area, please read below.
Who can trade with PropFirmPro?
PropFirmPro provides opportunities to traders worldwide, except for the following countries and regions. Due to U.S. government sanctions and restrictions, we cannot provide business services in the following areas:
Afghanistan, Anguilla, Antarctica, Antigua and Barbuda, Australia*, Belarus, Belize, Bhutan, Bouvet Island, Burundi, Cape Verde, Central African Republic, Chad, Cook Islands, Comoros, Republic of the Congo, Cuba, Djibouti, Dominica, Equatorial Guinea, Eritrea, Fiji, Gabon, Gambia, Grenada, Guinea, Guinea-Bissau, Holy See (Vatican City State), India, Indonesia, Iraq, Kazakhstan, Kiribati, Kosovo, Kyrgyzstan, Lesotho, Liberia, Malawi, Mali, Mauritania, Marshall Islands, Micronesia, Nauru, Niger, Niue, Papua New Guinea, Russia, Saint Barthélemy, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Samoa, San Marino, Sao Tome and Principe, Seychelles, Sierra Leone, Solomon Islands, Somalia, South Sudan, Sudan, Suriname, Swaziland, Tajikistan, Timor-Leste, Tokelau, Tonga, Turkmenistan, Tuvalu, Ukraine (restrictions apply to Crimea, Sevastopol, Donetsk, Kherson, Luhansk, and Zaporizhzhia), Uzbekistan, Vanuatu, and Western Sahara.
What is the PropFirmPro VIP Program and how do I qualify?
The PropFirmPro VIP Program is an exclusive tier reserved for the top performing traders who demonstrate exceptional consistency and high performance. To qualify, you must achieve a 40% total simulated profit over four months while consistently meeting trading objectives. Once qualified, you unlock advanced benefits such as increased capital, a 95% reward split, and opportunities for further funding. See here for more details.
What benefits do I get once I achieve Pro VIP Trader status?
As a Pro VIP Trader, you gain access to numerous benefits, including doubled initial capital, flexible on-demand rewards, and up to $4 million in capital. Additionally, you receive higher trading limits, a 95% reward split, and the potential for referral opportunities with top hedge funds and proprietary firms. Plus, you can grow your account by 20-25% every cycle with the Scaling Plan. See here for more details.